Frequently Asked Questions
Everything you need to know about shopping with Mobilegoo.
Are the mobile devices sold on Mobilegoo new or refurbished?
We specialize in a variety of conditions, including brand new, open-box, and certified refurbished devices. Each product listing clearly specifies the condition and includes a detailed inspection report.
What kind of warranty do you provide on refurbished phones?
Most of our refurbished devices come with a standard 6-month to 1-year Mobilegoo warranty, covering any technical defects or hardware malfunctions.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for faster delivery.
What is your return and replacement policy?
We offer a 7-day hassle-free return or replacement policy if the device is defective or does not match the description provided at the time of purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer secure Cash on Delivery (COD) options for most pin codes.
Does the phone come with all original accessories?
New and open-box devices include all original accessories. For refurbished units, we provide a compatible high-quality charging cable and adapter if the original box is unavailable.