Returns & Exchanges

At Mobilegoo, we strive to ensure you are fully satisfied with your purchase by offering a transparent 7-day return policy for eligible devices. If your product is defective or not as described, we will facilitate a quick exchange or refund to ensure a seamless shopping experience.

1

Initiate Request

Log into your Mobilegoo account and navigate to the 'My Orders' section to submit a return request within 7 days of delivery.

2

Quality Assessment

Our support team will review your request and may ask for photos or videos of the device to verify its condition and any reported issues.

3

Secure Packaging

Once approved, pack the device securely in its original box with all included accessories and ensure any personal screen locks or accounts are removed.

4

Pickup and Refund

We will arrange a free doorstep pickup; once the item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing